Mild
A light scent you notice most as you arrive from an area with no added fragrance.
Our starting point
THE RIVIA STANDARD
An experience you can agree, measure and trust.
We agree how strong your scent should be, then check it regularly to keep the experience just right.
HOW WE WORK
Scenting through your AC. One carefully managed experience.
For buildings with several areas and suitable air conditioning, we add scent to the moving air. Hidden equipment releases the fragrance. The air carries it to the agreed areas, at a strength chosen for the space and its people.
We begin by visiting your space and checking how air moves through it. Then we choose suitable equipment, agree a gentle scent level and review it regularly.
RIVIA handles refills, checks the equipment and listens to your feedback. Your team has one trusted contact.
One agreed standard. One team responsible for it.PEOPLE FIRST
Everyone has their own taste in scent.
We listen to the scents your team enjoys, look at how the space is used and begin gently.
The aim is a welcoming atmosphere that feels comfortable for the people who use it.
THE MPL STANDARD
Mild. Present. Loud.
MPL names three levels of scent strength: Mild, Present and Loud. We agree a level for each space, write it down and use it in every quality check.
A gentle hint of scent.
Present
A clearer scent for chosen welcome areas, agreed with your team.
Agreed for selected spacesLoud
Time to adjust the strength back to the agreed level, especially where people stay longer.
Review and adjustFROM AGREEMENT TO ACTION
Everyone knows what good looks like.
Your team and our quality team use the same clear words. Each check records the scent level and any changes agreed.
AN EXAMPLE QUALITY CHECK
- Agreed level
- Present
- Level found
- Mild
- Next action
- Adjust, recheck and confirm
CLEAR RESPONSIBILITY
Three teams. The same care at every step.
One team installs the equipment, one keeps it running and one checks the scent experience. Your business has one contact for all three.
Installation team
Chooses the equipment, plans access to your site and installs it to serve the agreed areas.
Service team
Handles refills, equipment care, online settings and support requests.
Experience Quality Audit team
Checks the visitor experience separately from the service team. Records where the scent reaches, how strong it is and what needs attention.
Listen. Improve. Check.
We record each service request, choose a team to help and find out what needs attention. After making a change, we check the result and use what we learn to improve your service.
START A CONVERSATION
Find the right scent for your business.
Let’s bring your fragrance ideas to life.
Talk to our team