Privacy Policy
What information RIVIA uses, why we use it and the choices you have.
1. Information we collect
We may collect your name, email, phone number, company details and what you need for your project. We may also keep your messages, your choices about marketing, and basic information about your device and how you use this site.
2. How we use it
- To answer your enquiries and look after the scenting service or project we agree with you.
- To take payment, prevent fraud and keep the service secure.
- To answer questions and resolve complaints.
- To send messages about your enquiry, project or service.
- To send news and offers when you agree. Each marketing email has a link to stop these messages.
- To understand and improve the website and customer experience.
- To meet our legal, tax and other official duties.
3. Who receives it
We share only the information needed by trusted companies that help us with payments, deliveries, our website, online storage, customer support and professional advice. We may also share it when the law requires, to protect customers or our business, or if the business is legally transferred to a new owner. We do not sell your personal information.
4. Information used in other countries
Some companies that help us may use or store information outside the UAE. Where required, we use suitable agreements or legal protections when information moves between countries.
5. How long we keep it
We keep information for as long as we need it for the reason we collected it. This includes customer care, accounts, tax, preventing fraud and meeting the law. We then delete it or remove the details that identify you.
6. Cookies and local storage
This site may save small files called cookies, or other information in your browser, to help it work and remember your language. If we add cookies that measure visits or support advertising, we will offer the choices required by law.
7. Your choices and rights
You can ask to see, correct or delete your information. You can also object to certain uses, ask us to limit them, change your mind about marketing messages, or ask a privacy question. We must keep some information for legal reasons or to run the service. We may ask you to confirm who you are before completing your request.
8. Children
This business website is intended for adults. We do not knowingly collect personal information from children.
9. Security and changes
We use reasonable steps and technology to protect your information. Every online system carries some risk. We may update this policy when our service or the law changes and will show the new date on this page.